Privacy Policy

Who we are

NACFB Member Services Limited and The National Association of Commercial Finance Brokers Ltd (NACFB) is a Non-for–profit trade body based in London, address. We act as an Introducer for Commercial Credit Services. 

NACFB Member Services Limited is Authorised and Regulated by the Financial Conduct Authority FRN 734857

What data do we collect?

Our Company may collect the following data:

  • Personal identification information 
  • Location based data 
  • Contact information 
  • Bank details
  • Special category data 

How do we collect your data?

You directly provide NACFB with most of the data we collect. We collect data and process data when you:

  • Register online for Membership or access to NACFB services 
  • Register for communication for our services (Morning Briefing, NACFB Commercial Broker Magazine, etc.)
  • Voluntarily complete a customer survey or provide feedback 
  • Use or view any of the NACFB websites via your browser’s cookies.
  • Use of NACFB Compliance services (Authorisation support)
  • Registering for NACFB Events, Workshops and Webinars.
  • During the course of meetings, face to face or remote
  • When conducting Minimum Standards Reviews

Our Company may also receive your data indirectly from the following sources:

  • Companies House
  • In the course of AML searches.
  • Credit Reference Agencies
  • Firm websites
  • Referrals
  • Towergate Insurance. Towergate Insurance is a trading name of URIS Group Limited and Towergate Underwriting Group Limited, members of The Ardonagh Group

How will we use your data?

The NACFB collects your data so that we can:

  • Process your applications to NACFB Services and manage your requests.
  • Email you with special offers on other products and services we think you might like.
  • Provide you with our communications such as Morning Briefing or NACFB Commercial Broker Magazine
  • Collate customer survey data and process Member feedback 
  • Ensure NACFB websites operate efficiently and as expected
  • Manage your registrations to NACFB Events, Workshops and Webinars.
  • Be diligent when conducting Minimum Standards Reviews

Data Type

Data use

Personal identification information

Part of the NACFB’s due diligence process 

Contact information

To contact you about our services or products

Location based data

Used as part of our Cyber Security

Bank information

To process payments and refunds

Special category data

To understand your dietary requirements and as part of the FCA authorisation process

Lawful Basis for Processing Data

 

Data Type

Lawful Basis for Processing

Personal identification information

Article 6(1)(b) – contract

Contact information for Membership

Contact information for services and products

Contact information for Insurance

Article 6(1)(b) – contract

Article 6(1)(f) -Legitimate interests

 Article 6(1)(a) – consent

Location based data

Article 6(1)(a) – consent

Bank information

Article 6(1)(b) – contract

Special category data

Article 6(1)(a) – consent

If you agree, the NACFB will share your data with our partner companies so that they may offer you their products and services. The categories of partner companies are.

  • NACFB Patrons
  • NACFB Associate Patrons
  • Third party software partners (Competent Advisor)
  • NACFB Insurance Services
  • Third Party Events companies

When the NACFB processes your data, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Data Location

Security 

Microsoft Outlook

https://support.office.com/en-us/article/help-protect-your-outlook-com-email-account-a4f20fc5-4307-4ece-8231-6d4d4bd8a9ba

SugarCRM

https://support.sugarcrm.com/

Mailchimp

https://mailchimp.com/about/security/

SurveyMonkey

https://www.surveymonkey.com/mp/legal/security/

Google Analytics

https://policies.google.com/privacy?hl=en-US#infosecurity

Sage50 cloud Accounts

https://ask.sage.co.uk/Scripts/ask.cfg/php.exe/enduser/std_alp.php?query_text=security&main_product=0

NACFB FTP Server

Anti-Virus/Firewall, Password Protected

Google Sheets

https://policies.google.com/privacy?hl=en-US#infosecurity

SmartSearch

Anti-Virus/Firewall, Password Protected 

Our Company will keep your different categories of data for different time periods. Once this time period has expired, we will delete your data.

Data Type

Duration

Data Deletion Method

Personal identification information

Minimum of 6 years

Data Deletion

Contact information

Minimum of 3 years

Data Deletion

Location based data

Minimum of 3 years

Data Deletion

Bank information

Minimum of 6 years

Data Deletion

Special category data

Minimum of 6 years

Data Deletion

Marketing

The NACFB would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. Those other partner companies are.

  • NACFB Patrons
  • NACFB Third Party service Providers

If you have agreed to receive marketing, you may always opt out at a later date. More information of the companies used can be obtained by contacting the NACFB.

You have the right at any time to stop the NACFB from contacting you for marketing purposes or giving your data to other Members, Patrons or Third-Party Providers at any time.

What are your data protection rights?

The NACFB would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to withdraw consent – You have the right to request that the NACFB to withdraw consent for the NACFB to process your personal data, under certain conditions.

The right to access – You have the right to request the NACFB for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that the NACFB correct any information you believe is inaccurate. You also have the right to request the NACFB to complete the information you believe is incomplete.

The right to erasure – You have the right to request that the NACFB erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that the NACFB restrict the processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that the NACFB transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to object to processing – You have the right to object to the NACFB’s processing of your personal data, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: admin@nacfb.org.uk 

 Call us at: 020 7101 0359

Cookies

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit https://www.nacfb.org/cookies-policy/ 

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Performance – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor.

Cookie Key

Domain

Cookie Type

Duration

Description

PHPSESSID

www.nacfb.org.uk 

Necessary

Always

This cookie is native to PHP applications. The cookie is used to store and identify a users’ unique session ID for the purpose of managing user session on the website. The cookie is a session cookie and is deleted when all the browser windows are closed.

my_cookie_name_1

www.nacfb.org.uk 

Other

31 days

Null

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy Policies

Privacy policies of other websites

The NACFB website may contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated March 2020.

How to contact us

If you have any questions about the NACFB’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us.

Email us at: admin@nacfb.org.uk Or

Call us: 020 7101 0359 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at www.ico.org