Privacy Policy

Who we are

NACFB Member Services Limited and The National Association of Commercial Finance Brokers Ltd (NACFB) is a company based at 33 Eastcheap, London, EC3M 1DT. We act as an introducer for commercial credit services.

NACFB Member Services Limited is Authorised and Regulated by the Financial Conduct Authority FRN 734857. NACFB Member Services Limited is a credit broker not a lender.

What personal data do we collect?

Our Company may collect the following data:

  • Personal identification information
  • Location based data
  • Contact information
  • Bank details
  • Special category data

How do we collect your data?

You directly provide NACFB with most of the data we collect. We collect data and process data when you:

  • Register online for Membership or access to NACFB services
  • Register for communication for our services (Morning Briefing, NACFB Commercial Broker Magazine, etc.)
  • Voluntarily complete a customer survey or provide feedback
  • Use or view any of the NACFB websites via your browser’s cookies
  • Use of NACFB Compliance services (Authorisation support)
  • Registering for NACFB Events, Workshops and Webinars
  • Apply for Professional Indemnity Insurance through the NACFB Mutual
  • During the course of meetings, face to face or remote
  • When conducting Minimum Standards Reviews
  • When you register for the NACFB Broker Academy

Our Company may also receive your data from the following sources:

  • Companies House
  • AML Platforms
  • NACFB Mutual Ltd
  • Credit Reference Agencies
  • Firm websites
  • Referrals

How will we use your data?

The NACFB collects your data so that we can:

  • Process your applications to NACFB Services and manage your requests
  • Process your applications to the NACFB Mutual
  • Process your applications to the NACFB Broker Academy
  • Email you with special offers on other products and services we think you might like
  • Provide you with our communications such as Morning Briefing or NACFB Commercial Broker Magazine
  • Collate customer survey data and process Member feedback
  • Ensure NACFB websites operate efficiently and as expected
  • Manage your registrations to NACFB Events, Workshops and Webinars.
  • Be diligent when conducting Minimum Standards Reviews
Data Type Data use
Personal identification information Part of the NACFB’s due diligence process and for referral to the NACFB Mutual. As part of the application of the NACFB Broker Academy.
Contact information To contact you about our services or products and for referral to the NACFB Mutual. As part of the application of the NACFB Broker Academy.
Location based data Used as part of our Cyber Security.

As part of the application of the NACFB Broker Academy.

Bank information To process Member or Patron payments and refunds. As part of the application of the NACFB Broker Academy.
Special category data To understand your dietary requirements.

Lawful Basis for Processing Data

Data Type Lawful Basis for Processing
Personal identification information Article 6(1)(b) – contract
Contact information Article 6(1)(b) – contract, Article 6(1)(f) -Legitimate interests
Location based data Article 6(1)(a) – consent

Article 6(1)(b) – contract

Bank information Article 6(1)(b) – contract
Special category data Article 6(1)(a) – consent, Article 9(2)(a) – Explicit consent

The NACFB has identified a legitimate interest to share some of your data with our below partner companies so that they may contact you. The categories of partner companies are;

  • NACFB Patrons
  • NACFB Associate Patrons
  • Third party software partners
  • NACFB Mutual Ltd
  • Third Party Events companies
  • Third Party Training Providers

NACFB Patrons: The NACFB have a legitimate interest to share your Membership data with our NACFB Patrons (full list of Patrons on request or can be downloaded from the Member page of our website). The NACFB’s Legitimate interest is to provide information to our Patrons regarding our list of active Member Brokers and to encourage discussions for business relationships to develop between Brokers and Lenders.

The NACFB does not share your data with Patrons for marketing purposes.

You can change your preferences at any time by logging into your account, or alternatively by contacting the NACFB.

When the NACFB processes your data, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Data Location Security
Microsoft Outlook
Google Analytics
Sage50 cloud Accounts
NACFB FTP Server Anti-Virus/Firewall, Password Protected
Google Sheets
SmartSearch Anti-Virus/Firewall, Password Protected

Our Company will keep your different categories of data for different time periods. Once this time period has expired, we will delete your data.

Data Type Duration Data Deletion Method
Personal identification information Minimum of 6 years Data Deletion
Contact information Minimum of 3 years Data Deletion
Location based data Minimum of 3 years Data Deletion
Bank information Minimum of 6 years Data Deletion
Special category data Minimum of 6 years Data Deletion


The NACFB would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. Those other partner companies are.

  • NACFB Patrons
  • NACFB Third Party service Providers
  • NACFB Mutual

If you have agreed to receive marketing, you may always opt out by changing your preferences within your NACFB account. More information of the partner companies can be obtained by contacting the NACFB.

You have the right at any time to stop the NACFB from contacting you for marketing purposes or giving your data to other Members, Patrons or Third-Party Providers at any time.

What are your data protection rights?

The NACFB would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to withdraw consent – You have the right to request that the NACFB to withdraw consent for the NACFB to process your personal data, under certain conditions.

The right to access – You have the right to request the NACFB for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that the NACFB correct any information you believe is inaccurate. You also have the right to request the NACFB complete the information you believe is incomplete.

The right to erasure – You have the right to request that the NACFB erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that the NACFB restrict the processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that the NACFB transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to object to processing – You have the right to object to the NACFB’s processing of your personal data, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

 Call us at: 020 7101 0359


What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Performance – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor.

Cookie Key Domain Cookie Type Duration Description
PHPSESSID Necessary Always This cookie is native to PHP applications. The cookie is used to store and identify a users’ unique session ID for the purpose of managing user session on the website. The cookie is a session cookie and is deleted when all the browser windows are closed.
my_cookie_name_1 Other 31 days Null

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy Policies

Privacy policies of other websites

The NACFB website may contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated September 2022.

How to contact us

If you have any questions about the NACFB’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us.

Email us at: Or

Call us: 020 7101 0359

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at