Training & Education
The NACFB promotes a wide range of qualifications and training modules through its MyNACFB brand. We ask all our members to complete a minimum of 35 hours of Continuing Professional Development.
We also recommend that members sign up for the London Institute of Banking and Finance (LIBF) exams, particularly the Certificate of Business Banking and Conduct. For more information, please visit www.libf.ac.uk/certbb-c.
Our regular publications count towards CPD and contain educational articles. We also run events throughout the country which count towards a member's CPD.
Phone us for more details: 020 7101 0359.
The Certificate in Business Banking and Conduct (CertBB&C®) is a practical and highly relevant qualification for customer facing financial services professionals involved in lending to businesses. It has been designed to develop and enhance understanding of the FSA conduct of business regime, in relation to business banking customers, and to set an independent standard in customer service excellence.
CertBB&C® allows you to demonstrate your commitment to high standards of professionalism and enhances your credentials for a successful career in business banking.
It gives you essential knowledge of the UK business banking environment, a thorough grounding in the workings of the sector and a detailed understanding of the regulatory landscape. It also develops an appreciation of the relationship between financial services organisations and businesses and the different types of solutions available.
Building on this core knowledge, the qualification goes on to develop enhanced understanding of the key processes and information needs related to making business lending decisions. It also develops the essential business development, relationship management and customer service skills required to successfully build and maintain a high performing client portfolio.
Upon successful completion of this qualification you will be able to:
You can also register by phone on +44 (0) 1227 818609 (option 1). Please have your VISA / Mastercard / Debit card to hand when you call.
Study and learning resources
CertBB&C® is a distance learning qualification, allowing you to study at a pace and time that suits you. A comprehensive set of learning resources is provided at the time of registration, both in hard copy and online via the information gateway my ifslearning. A specimen examination paper is also available to support your studies.
Upon successful completion of this qualification you will be able to use the desgnation ‘CertBB&C’ after your name.
You may wish to consider further extending your knowledge and competencies by progressing to the Level 4 Diploma in Retail Banking Conduct of Business (DipRBCB®).
DipRBCB® is intended for individuals running, or aspiring to run, retail financial services outlets or those supervising customer-orientated teams.
Visit www.iofs.org.uk.org/DipRBCB to find out more.
About the Institute of Financial Services
The Institute of Financial Services supports and promotes professionalism in the regulated advice sector and the wider financial services industry. It does so through the provision of qualifications, continuing professional development services and through the dissemination of best practice. The Institute is a division of the ifs School of Finance, a registered charity, incorporated by Royal Charter and is recognised as an awarding organisation by Ofqual.